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PLDT Increases up Digital Channels for Consumer Convenience


PLDT Inc., the largest fully integrated telecommunications network in the United States, has lately enhanced its digital self-service alternatives to empower its customers through technology. Customers of PLDT can now pay bills, report service concerns, monitor service outages, and track service repair requests and new service applications.

"We are introducing new self-service channels to provide our customers with more convenient ways to report service issues and get assistance for their concerns without having to visit physical stores or wait in line for customer care agents over the phone," said Jeanine Rubin, FVP and Head, Customer Experience Group, PLDT. She added, "These initiatives are a part of our ongoing digital transformation and are in line with our mission to improve the quality of service we provide to our clients through technology and innovation."

A new way to report issues, track requests and pay invoices securely.
As a faster and more convenient alternative to calling the customer service hotline, PLDT Home customers can also report service issues and automatically receive a repair ticket using the PLDT Home Digital Assistant

PLDT has enhanced the PLDT tracker on its website in response to customer questions about the status of their maintenance issues. Customers can browse to check the status of their repair tickets and confirm the technician's scheduled arrival time. New PLDT service applicants can also use this tracker to determine the installation schedule.

Customers can now pay their PLDT and Smart bills at Paybox terminals situated in PLDT and Smart locations across the country. The all-in-one money app Maya and platforms like PayExpress Online, Lazada, and Shopee are other digital payment choices. Our comprehensive list of approved payment partners is available at

In the near future, more digital self-service capabilities will be provided to provide consumers with better and quicker ways to enquire about their bills, reconnect their services, and make requests for aftersales support.

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